Prototype: layout and copy for the Yuvello consumer site. Not the live site. Dashed blocks are placeholders that must be replaced before launch.
Landlord services
Fully managed: you stop thinking about it
Everything in the other two levels, plus the day-to-day. Repairs, inspections, compliance dates and the end of the tenancy are all handled. For most landlords this is the level that makes a rental property behave like an investment rather than a second job.
Who it suits
Is this the right level for you?
Fully managed suits a landlord who wants the income without the operational load: anyone who lives away from the property, works full time, holds more than one rental, or simply does not want to be the person a tenant calls at the weekend.
It is also the level that protects you from the expensive mistakes. Most of what goes badly wrong for landlords is not dramatic. It is a gas certificate that lapsed, an inspection that never happened, a notice served in the wrong form, a deposit that was not protected in time. Those are calendar problems, and a managing agent is in large part a calendar.
The fee is the highest of the three. Weigh it against your own time and against the cost of one thing going wrong.
What is included
What is included in fully managed
Everything in the other two levels, plus the running of the property from check-in to check-out.
33 things, included in the fee
Before it goes on the market
- A rental valuation carried out in person by your local agent, with the comparable evidence behind it
- Guidance on the statutory compliance the property needs before it can be let
- A check on the consents you need: mortgage lender, freeholder, insurer
- Advice on any work required to meet current legislation, and what is worth doing beyond that
Marketing it
- Professional photography and a measured floorplan
- Listed on the major portals and to our own list of registered tenants
- Enquiries qualified before anyone is offered a viewing
- Accompanied viewings, seven days a week
Finding the tenant
- Tenant interview and negotiation of the tenancy terms on your behalf
- Credit checks, affordability, employment and previous landlord references
- Right to rent checks on every adult occupier
Setting the tenancy up
- The assured shorthold tenancy agreement drawn up and signed
- Standing order set up so the rent arrives on the same day each month
- Meter readings taken and the utility companies and council notified
- Deposit collected, registered in an approved scheme and the prescribed information served
- Inventory and schedule of condition arranged for check-in
Handling the money
- Rent collected automatically each month and paid on to you
- Arrears pursued from the day a payment is late, in writing and by phone
- A written record of every chase, which is what a court would want to see
- Periodic and annual rental statements for your accountant
- Advice on legal action if arrears reach that point
Running the property
- Routine repairs and maintenance arranged and supervised
- Repairs reported by the tenant at any hour through the tenant portal
- A spending limit you set, above which we call you before committing
- The annual gas safety inspection organised and the record served on the tenant
- Property inspections at least every six months, with a written report and photographs
- Keyholding for the duration of the tenancy
- Compliance dates tracked and renewed before they lapse
- You are told when the regulations change and what it means for your property
Ending it
- Tenancy renewals and rent reviews negotiated
- Possession notices prepared and served in the correct form
- Check-out inventory and the dilapidations assessment
- Deposit return negotiated, and a scheme dispute prepared and submitted if it comes to one
What stays with you
What still needs you
Very little, but not nothing. Anyone who tells a landlord they can hand over completely is overselling it.
The decisions that cost money
Anything above your agreed spending limit, and any major work. We get the quotes and give you a recommendation. You decide.
Legal responsibility
The duties listed below sit with you as the landlord however they are carried out. We do the work and keep the records. The liability stays yours.
Your own tax
Rental income is yours to declare. We give you the statements and the annual summary; your accountant does the rest.
Ending the tenancy
If you want the property back, that decision is yours. We serve the notice correctly and handle the process.
The law
Your legal duties as a landlord
These sit with you as the landlord whoever actually carries them out. On this service level we can do some of them for you, but the liability does not transfer, so it is worth knowing what they are.
- An annual gas safety check by a Gas Safe engineer, with the record given to the tenant
- An electrical installation condition report at least every five years
- An EPC of band E or better, unless a valid exemption is registered
- Working smoke alarms on every storey and a carbon monoxide alarm in any room with a fuel-burning appliance
- The deposit protected in an approved scheme within 30 days, with the prescribed information served
- Right to rent checks on every adult occupier before they move in
- The current How to Rent guide served at the start of the tenancy
- Any selective or HMO licence the local authority requires
[LEGAL REVIEW NEEDED] This list is a plain-English summary of the position in England and is not legal advice. Requirements differ in Wales and Scotland, and they change. Have it checked and dated before launch, and add who is responsible for each item on each service level once that is settled.
What it costs
The fee for this level
[FEE TBC] The management fee for this level, what it is a percentage of, and whether it is quoted inclusive of VAT are all still to be confirmed.
A letting agent in England has to publish its fees, its client money protection and its redress scheme membership on its own website. That is not optional and it cannot launch without them.
- The management fee for this level
- Tenancy set-up, inventory, check-out and renewal charges
- What is included before anything is charged extra
- Every figure inclusive of VAT
Ready to hand it over?
Start with a rental valuation. Your local agent will tell you what the property should achieve and which level actually suits it.