Prototype: layout and copy for the Yuvello consumer site. Not the live site. Dashed blocks are placeholders that must be replaced before launch.
Renting
A straight answer, and a set of keys
Renting is stressful enough without an agent who will not return a call. You get a named person, an honest view on whether you will be accepted, and no surprises in the costs.
How it works
From search to move-in
1
Register
Tell us the area, the budget, when you need to move and anything that matters: pets, parking, a spare room that has to be a study.
2
View
Arranged around your working week, with an agent who can answer questions about the property, the landlord and the street.
3
Apply
One application, one point of contact. Your agent will tell you honestly whether it is likely to be accepted before you pay anything.
4
Referencing
Affordability, employment and previous landlord checks, plus right to rent. Your agent tells you what is needed up front rather than in instalments.
5
Move in
Signed agreement, protected deposit, inventory, keys.
Be ready
What you will need
Having these ready makes an application faster and considerably less stressful.
- Photo ID and proof of your right to rent in the UK
- Proof of income, usually three months of payslips or accounts if self-employed
- Previous landlord's contact details, if you have rented before
- Employer contact for a reference
- Bank details for the standing order
- Funds for the deposit and first month's rent
Costs
What you will pay
-
Holding deposit
[TBC]Capped at one week's rent
-
Tenancy deposit
[TBC]Capped at five weeks' rent where annual rent is under £50,000
-
Rent in advance
[TBC] -
Other permitted payments
[TBC]Late rent, lost keys, variation, early termination, all capped or cost-limited
Your rights
What you are entitled to
A good agent tells you this before you ask. Your deposit must be protected in a government-approved scheme within 30 days and you must be told which one. Your home must be safe, with a valid gas safety certificate and working alarms. Repairs that are the landlord’s responsibility must be dealt with in reasonable time.
Summary only, not legal advice. [TO BE REVIEWED BY COUNSEL]
- Your deposit protected, and proof of where
- A gas safety certificate and an EPC before you move in
- The How to Rent guide at the start of the tenancy
- Reasonable notice before anyone visits
- Repairs handled properly, not argued about
Common questions
How much do I need to earn?
Do you reference tenants?
Yes: affordability, employment, previous landlord references and right to rent checks on every adult occupier.
What happens if the tenant stops paying?
Under rent collection and fully managed we chase arrears and keep you informed from the first missed payment. What happens next depends on the circumstances, and your agent will talk you through the options. [RENT PROTECTION / LEGAL COVER OFFERING TBC]
Who holds the deposit?
It is protected in a government-approved scheme within the statutory 30 days. [SCHEME TBC]
Are you a member of a client money protection scheme?
[CMP SCHEME TBC]. Client money protection is a legal requirement for agents holding client money and the certificate must be available on the site before launch.